To save time and a trip to their satellite office, my wife set up the installation of Internet Service with Comcast online for our new digs.
Things obviously work since I am writing this piece from my home office.
Let me mention 4 things they could improve on.
First: If you mention that your online session to order service will be followed by an e-mail do so (did not happen).
Second: When offering a time slot and after having your customer confirm that it works for them do show up on that day and time (it failed and we had to reschedule).
Third: Since your technicians have to deal with actual people, teach them how to be customer friendly and flexible.
Fourth: Once the installation is complete, ask them to clean up (bits of cables, plastic wrap and the like)
if only for the sake of safety.
There could be a little kid crawling around and picking the leftovers...
My few cents
Related: ATT Wireless must change Customer Service Etiquette
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