Think You Asked Client Too Many Questions. Until Moment You Realize You Missed Very Important Detail

When I start working with new clients, I like to meet with them prior to first assignment with my New Jersey Concierges service so I can assess their needs.

I sometimes wonder if I am peppering them with too many questions.

That is until the moment I realize I missed a very important one.

Case in mind: years ago a client asked me to take his car for service.

When I got to the car, I found out it was a 'stick shift'.

I don't know how to drive them.

Triumph locmariaquer july 2015

So I had to reschedule until I could get a teammate who drives 'stick shift' to do it.

Since that day, when I need to deal with someone's car issues, guess what my first question is?

Stuck in the wrong gear for Concierge Mondays # 8

(* Took photo of this vintage Triumph in Locmariaquer -Brittany, France- July 2015)

Higher Service Price Does Not Always Mean It is the Most Costly. Sealed and Insured for Concierge Mondays #7

Higher service price does not always mean it is the most costly.

To give you an example, a number of years ago, a client asked me to mail a somehow heavy box with printed matters.

Person declined adding insurance to the shipping.

A week or so later, I learned that the box had arrived not just damaged but empty.

Boite serge

I then learned that box contained an original book in multiple copies put together by my client, not an off the shelf publisher's creation.

Had I known that from the get go, I would have insisted on package being insured.

Client had to get all these 'books' reprinted at a cost of a few hundred dollars.

Since delivery was time sensitive by the time the second print was ready, I delivered that batch in person.

Sealed, insured, delivered! for Concierge Mondays # 7

Best to Meet Cleaning Person Before First House Clean Up, It Will Make for A Smoother Start. Higher Price First Time

When possible, meet cleaning person before first house clean up. It will make for a smoother start.

For years now, I work primarily with the same 2 cleaning ladies.

As with other service providers, I want to work with people (companies) that are reliable, show up on time and do the work right.

Giving them repeat work allows me to call on them on short notice, when an emergency arises, and most often than not have them squeeze my clients' tasks into their schedule.

Tidying up house (2)

Emergencies need to be the exception rather than the rule. 

I like to schedule tasks in advance and stick to the scheduled times as much as possible.

There is close to no worse thing to have to cancel jobs at last minute unless there is a good reason for it.

Getting back to cleaning crews, reason they want to meet you and you want to meet them before first cleanup, is that you will be able to show them exactly which areas need attention and they will be able to see which products and tools they need to bring.

You will also get a precise quote for each cleaning cost.

First cleaning will often be more costly as it will involve more detailing.

Tidying up the house for Concierge Mondays #6

No Chilling Out, Don't Wait Until Cold Spell for Yearly Heat Service, Schedule it in the Fall

Don't wait for cold spell to have your yearly heat service!

Like right before a snow storm similar to the one we are experiencing right now in the Northeast.

You might land on a long waiting list.

Furnace service

Schedule it in the Fall.

No chilling out when house is chilly for Concierge Mondays #5