Think You Asked Client Too Many Questions. Until Moment You Realize You Missed Very Important Detail

When I start working with new clients, I like to meet with them prior to first assignment with my New Jersey Concierges service so I can assess their needs.

I sometimes wonder if I am peppering them with too many questions.

That is until the moment I realize I missed a very important one.

Case in mind: years ago a client asked me to take his car for service.

When I got to the car, I found out it was a 'stick shift'.

I don't know how to drive them.

Triumph locmariaquer july 2015

So I had to reschedule until I could get a teammate who drives 'stick shift' to do it.

Since that day, when I need to deal with someone's car issues, guess what my first question is?

Stuck in the wrong gear for Concierge Mondays # 8

(* Took photo of this vintage Triumph in Locmariaquer -Brittany, France- July 2015)

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Higher Service Price Does Not Always Mean It is the Most Costly. Sealed and Insured for Concierge Mondays #7

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Higher service price does not always mean it is the most costly. To give you an example, a number of years ago, a client asked me to mail a somehow heavy box with printed matters. Person declined adding insurance to the shipping. A week or so later, I learned that the box had arrived not just damaged but empty. I then learned that box contained an original book in multiple copies put together by my...

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