If your service, company or products are broken, watch out. Mark Hurst gives customers an outlet for their grievances on This is Broken. It is an extension of his work at Creative Good based in New York.
New York Times reporter Ian Urbina describes things that tick him (and others) off in his book 'Life's little annoyances'. He will be discussing the book on NPR's Week-End Edition in the coming weeks. we will post the date when it happens. I would offer my own pet peeve: why do we need music piped everywhere including restrooms. Are we afraid of a minute or two of calm and silence, noise annoys. You can buy...