For a few days now I was chasing a product sold at Sephora for a client.
Feeling a bit frustrated I called one of their New Jersey stores before making another fruitless trip.
I finally got an answer as to why it was not on their shelves.
It was out of stock at their warehouse.
The young lady I got on the phone at the local store suggested I call their 800 Customer Service Number which would be able to check if any New York City locations were lucky enough to hold a few of the item I was looking for.
I called, things got to a good start as I was not put on hold indefinitely. I actually got Tracy, their rep, who started, after asking me what product I had trouble with, by checking what date it should be back in their pipeline, there was no date for availability.
Next he checked the inventory at quite a few stores both in New Jersey and New York city.
They were all out.
Coming back empty handed he offered to take note of my e-mail so Sephora could let me know as soon as the item was back in stock.
Now that's what I call a Good Experience in customer service.
I hope Mark Hurst agrees with me.
To sweeten the pot with the online orders at least (not sure about brick and mortar) you get 3 Free samples of your choice.
Had I ordered anything, I guess Chanel, Allure Homme Sport would have been a choice, sounds like me, outdoorsy and athletic.
*This is not an AD for Chanel or Sephora for that matter just a recognition of good deeds.
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