In the new issue of Good Magazine, 'Don't be scared of China', (not yet available online, I just got my
copy) Chris Ladd gives us his take on Consumer Justice Online (in Stimuli, page 108)...
He reports on how consumers faced with horrendous bills and/or bad products plus worse customer experience put the web to work.
Posting your complaint in video form on You Tube seems to be an effective way to get feedback from the
companies involved if all you had experienced until then was radio silence.
I can relate with my Reynolds Wrap and ATT Wireless experiences.
In the same realm, Luke Johnson reminds us of The Appeal of Good Service.
Amongst the few things he points to for success in that area is hiring the right people.
Good thinking commends that if your staff will deal with the public, you should start by choosing individuals who like to deal with people.
Other suggestions he offers are to make sure staff feels valued and that the good to great ones get paid well.
This is one thing that many managers and companies often forget.
You get what you pay for!
Another option for companies and customers who want to see what is said about their favorite, prospective or most hated product or service is to visit Get Satisfaction...
End of the rant!
Related: Stop wondering what happened to 'Reynolds EZ Slide' plus Part 2, Should I Dump ATT Wireless? Bugs and All!
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