I use many online services including the one I am using to write this, Typepad as well as my main web host 1 and 1 plus Lingo for my internet phone and add a few more. I can access and view bills going back to their first one, easily and at no cost.
It seems that Online Banking is a different animal altogether where customers are still considered as in many brick and mortar banks as Fee Generators.
It must be the case with Bank of America which launched their new and improved Online Banking Experience very recently. They happen to be my bank.
It allows you to view details of your accounts as far as 12 months back. Well not quite, I could not go further than mid-June 2006.
I watched the nice demo on the service and especially liked the fact that I could view and print checks front and back...The demo does not mention any time limit on check view...
The problem is it did not work for anything prior to February 2007 (even though their demo mentions a January Check).
So I called customer service which then transfered me to online banking support where I was told that for any check older than 65 business days from today, I would have to pay a $3 Fee per Check Copy.
To add insult to injury when you go to the order check copy page, the Fee is not listed.
It suggests you call an 800 number to find out.
Stop making sense! as David Byrne said.
How is your bank treating you?
Time to switch?
Visit This is Broken for more bad customer experience.
More on Bank and Fees: Tired of ATM Fees in the US and abroad
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